Your system is malfunctioning and you have a sales presentation to give in the morning. You can't afford to lose your computer now. Who can you call? Onsite West Houston!!!

Rapid Response Services

• Sometimes you can wait for somebody to get there "in the morning" -- Sometimes you can't! Sometimes it's 11pm, you're the only one at the office, the company "guru" is in Tahiti for three days and forgot his cell phone. Sometimes it's actually mid-afternoon, but the project needs to be done by 5pm. We can help!
• Onsite Technology Solutions can dispatch a technician to your location to assist you in whatever way you feel necessary. Because we only service businesses and locations in the West Houston area, in many cases we have a response time of less than 30 minutes.

Pricing

Rapid Response (normal business hours)

If you contact us during normal business hours (Mon-Fri 8am-4pm) rates are 150% of the standard response rate.

Rapid Response (business day evenings)

If you contact us during the evening of a regular business day (Mon-Fri 4pm-10pm) rates are 175% of the standard response rate.

Rapid Response (weekends and holidays)

If you contact us after 10pm on the day before a weekend or holiday, through 8am on the first regular business day after the weekend or holiday, rates are 200% of the standard response rate.

(See System Support for standard rates.)

Pre-paid blocks of System Support Services time can be used to offset the standard rate portion of emergency response services, but the surcharge is billable on a per-call basis.

A 10% discount will be given for services paid for at the time of completion.