System support includes preventive maintenance inspections, installation of new hardware or software, and resolution of non-priority issues. 

Preventive Maintenance Services

Preventive maintenance ensures that systems continue to operate when you need them to be operational. By inspecting, cleaning, and testing key components of your computer systems and networks on a regularly scheduled basis, you significantly reduce the risk that a critical component will malfunction, or fail, at an inopportune moment.

Professional Installation Services

Professional installation of hardware and software guarantees that the work is done correctly the first time. A significant percentage of maintenance calls on computer and network equipment can be directly traced back to improper installation of a recently acquired piece of hardware or software.

Issue Response Services

Occasionally, though, even with careful and accurate installation and proper preventive maintenance, computers do malfunction. Our timely response to your issues ensures that the impact of such malfunctions are kept to a minimum. In most cases, non-priority responses are available by the next business day.

Pricing

Standard rates (Effective 9/1/2009)

•  Applies to:

  • preventive maintenance inspections

  • preventive maintenance services

  • hardware/software installation services

   

•  Desktops/Workstations
  •     Windows 7/Vista/XP - $125/hr
  •     Windows 2000/9x - $150/hr
•  Servers
  •     Windows 2008/2003 - $125/hr
  •     Windows 2000/NT - $200/hr
•  Network equipment - $125/hr

Priority response (same business day, in many cases) - 125% of standard rate

•  Systems/Networks that have had a Preventive Maintenance performed by an Onsite Technology Solutions technician in the previous 90 days will be billed at the base rate rather than the priority rate.

Onsite Support Services Contract

Windows 2003 Small Business Server

• $300/month

Windows 2003/2008 Server

• $300/month - Domain Controller
• $150/month - Member Server

Windows 2000/NT Server

• $450/month - PDC/BDC
• $300/month - Member Server

Windows XP/2000 Professional - $200/month

Windows 7/Vista Business/Enterprise/Ultimate - $100/month

A 25% discount is available for pre-paid blocks of System Support Services time. Pre-paid blocks are available in 10-hour increments at the Base Rate. System Support Services time for servers and networks will be deducted from the pre-paid blocks at the normal cost multiplier, and can be mixed in any variation.

A 10% discount is available for credit-approved clients who tender cash payament when services are rendered.