System support includes preventive maintenance inspections, installation of new hardware or software, and resolution of non-priority issues.
Preventive maintenance ensures that systems continue to operate when you need them to be operational. By inspecting, cleaning, and testing key components of your computer systems and networks on a regularly scheduled basis, you significantly reduce the risk that a critical component will malfunction, or fail, at an inopportune moment.
Professional installation of hardware and software guarantees that the work is done correctly the first time. A significant percentage of maintenance calls on computer and network equipment can be directly traced back to improper installation of a recently acquired piece of hardware or software.
Occasionally, though, even with careful and accurate installation and proper preventive maintenance, computers do malfunction. Our timely response to your issues ensures that the impact of such malfunctions are kept to a minimum. In most cases, non-priority responses are available by the next business day.
Standard rates (Effective 7/1/2005)
Applies to:
preventive maintenance inspections
preventive maintenance services
hardware/software installation services
Priority response (same business day, in many cases) - 125% of standard rate
Systems/Networks that have had a Preventive Maintenance performed by an Onsite Technology Solutions technician in the previous 90 days will be billed at the base rate rather than the priority rate.
Windows 2003 Small Business Server
Windows 2003 Server - Standard/Enterprise Edition
Windows NT/2000 Server
Windows XP Professional - $40/month
A 20% discount is available for pre-paid blocks of System Support Services time. Pre-paid blocks are available in 10-hour increments at the Base Rate. System Support Services time for servers and networks will be deducted from the pre-paid blocks at the normal cost multiplier, and can be mixed in any variation.
A 10% discount is available for credit-approved clients who tender cash payament when services are rendered.